Terms of Service
Clear terms that protect both you and Khojo while ensuring a great travel experience.
Last updated: January 2025
Terms Summary
Your Rights
Fair booking, cancellation, and refund policies
Responsibilities
What we expect from each other
Protection
How we safeguard your interests
Limitations
Important disclaimers and limits
By accessing or using Khojo Travel's website, mobile application, or services, you agree to be bound by these Terms of Service and all applicable laws and regulations.
Important: If you do not agree with any part of these terms, you may not use our services.
Khojo Travel operates as a travel booking platform that connects travelers with curated experiences, accommodations, and travel services.
What We Provide
- • Curated travel experiences and packages
- • Booking platform and payment processing
- • Customer support and assistance
- • Travel recommendations and planning tools
- • Connection with verified travel partners
What We Don't Provide
- • Direct travel services (we're a platform)
- • Travel insurance (available separately)
- • Visa or passport services
- • Medical or emergency services
- • Guarantee of specific outcomes
Account Management
- • Provide accurate and complete information
- • Keep your account credentials secure
- • Notify us immediately of any unauthorized access
- • Update your information when it changes
Booking Conduct
- • Make bookings in good faith with intent to travel
- • Provide accurate traveler information
- • Comply with all travel requirements and regulations
- • Respect local customs and laws at destinations
Prohibited Activities
- • Making false or fraudulent bookings
- • Using the platform for illegal activities
- • Attempting to circumvent our systems
- • Harassing other users or staff
- • Violating intellectual property rights
Booking Process
- • All bookings are subject to availability
- • Prices may change until booking is confirmed
- • Confirmation email constitutes a binding contract
- • Special requests are not guaranteed
Payment Terms
- • Payment is due at time of booking
- • All prices are in Indian Rupees (INR)
- • Additional fees may apply for certain services
- • Refunds processed per cancellation policy
Payment Security
All payments are processed through secure, PCI-compliant payment gateways. We do not store your complete payment information on our servers.
Cancellation and refund policies vary by service provider and booking type. Please refer to our detailedCancellation Policyfor complete information.
Free Cancellation
Available for select bookings within specified timeframes
Partial Refund
Cancellation fees may apply based on timing and service type
Non-Refundable
Some bookings may be non-refundable as clearly indicated
Important Legal Notice: Please read this section carefully as it limits our liability.
Khojo Travel acts as an intermediary between travelers and service providers. We are not responsible for:
- • Actions or omissions of third-party service providers
- • Changes in travel conditions, weather, or political situations
- • Personal injury, illness, or loss during travel
- • Delays, cancellations, or changes by airlines or other providers
- • Loss or damage to personal belongings
Our total liability is limited to the amount paid for the specific booking in question.
Step 1: Direct Resolution
Contact our customer support team first. Most issues can be resolved quickly through direct communication.
Step 2: Mediation
If direct resolution fails, we'll engage in good-faith mediation to find a mutually acceptable solution.
Step 3: Legal Jurisdiction
Any legal disputes will be resolved under Indian law in the courts of New Delhi, India.
We may update these Terms of Service from time to time to reflect changes in our services or legal requirements.
How We'll Notify You:
- • Email notification to registered users
- • Prominent notice on our website
- • In-app notifications for mobile users
- • 30-day notice period for significant changes
For questions about these Terms of Service or any legal matters:
Legal Department
legal@letskhojo.com
Business Address
Khojo Travel Tech Private Limited
1/32, 4th Floor, Old Rajinder Nagar
New Delhi – 110060, India
GST: 07AALCK8904D1ZG
Ready to Explore?
Now that you understand our terms, start planning your next adventure with confidence.